# The result does not look like the real thing

> When a product, venue or person looks wrong, give GetReelCom a real, direct photo link and a more specific description, then redraw the frame or regenerate the avatar. Each redraw or regeneration costs 1 credit.

Source: https://getreelcom.com/help/troubleshooting/result-does-not-look-like-the-real-thing/  ·  Last verified: 2026-09-15

## My product does not look like the real product. What should I do?

Give the product a real photo and a sharper description, then redraw.

1. Open Products, edit the product, and paste a direct link to a real photo or render into Photo URL.
2. Make In short, Category, Key benefits and Features specific: what it is, what it looks like, what it does.
3. On the video, say what should change under "Or change something" and click "Redraw the frame" (1 credit).

See [Add an image URL](/help/images/add-an-image-url/) for how to get a direct link.

## My venue does not look like the real location. What should I do?

1. Open Venues, edit the venue, and paste a direct link to a real photo of the place into Photo URL.
2. Describe the space, the materials, the light and the typical objects in Description. Use Always and Never for what must and must not appear.
3. Regenerate the venue's image (1 credit), then redraw the frame of any video that uses it (1 credit).

## My character does not look like the real person. What should I do?

1. Open Characters, edit the character, and paste a direct link to a clear, well-lit photo of the person into Photo URL. A small or blurry photo gives the model little to match.
2. Click "Regenerate" next to the portrait (1 credit). The new avatar is used in videos you make from now on.
3. Redraw the frame of the video you were working on (1 credit).